客户服务中心

我通过各算法都能挖什么币 浏览我们的客户服务目录, 可以查询到最常见问题.

常见问题

Genesis Mining是一个加密货币云挖矿服务,提供购买哈希算力的简单安全方式,让您无需处理复杂的硬件和软件设置。我们为小型和大型客户提供托管加密货币挖矿服务和各种挖矿相关解决方案。我们的算法交易框架、挖矿基础设施和专有挖矿管理软件Genesis Hive三者强力结合,让我们很快成为行业领袖。

我们的挖矿专家团队拥有对加密数字货币的专业性. 善于搭建最高效可靠的矿场环境. Genesis Mining也投资了Logos基金. Logos是第一个比特币挖矿基金, 致力于帮助专业的投资者获得挖取比特币的资讯、机会.

我们的公司在2013年底成立以来, 目前已经有超过 2.000.000 用户使用我们的全球领先的云算力服务.

It’s quick and very easy! As soon as we receive your payment your contract will be added to your profile, and you can immediately start mining. Depending on the blockchain algorithm you select and the associated mining service agreement you enter into, you can either mine native cryptocurrencies directly or allocate your hashpower to other cryptocurrencies (marked with AUTO), and even choose a specific allocation for them. For example: 60% LTC, 20% BTC and 20% DOGE. The first mining output is released after 48 hours, and then a daily mining output will follow.

Remark: Every day of mining will be processed and sent to your account in the following 24 hours after the mining day is over.

Please refer to section “When do I get my mining output?” for more details.

Besides the fact that we ourselves mine with the very same hardware that we offer to our clients, our capital is limited. We believe that Bitcoin and Altcoin mining is one of the best ways to receive Cryptocurrencies, however, we do not want to “put all our eggs in one basket”.

出于安全考虑, 我们不会公开具体的矿场位置. 当2015年4月, 我们就在欧洲, 美国, 以及亚洲部署了众多矿场. 电费和制冷是极其重要的, 但并不是我们的唯一考量. 查看 数据中心 页面获得更多信息.

You are able to mine Bitcoin and various altcoins directly via our mining allocation page*. The availability of cryptocurrencies you can mine depends on the contract you have chosen.

You must allocate your hashpower in order to determine the cryptocurrency received for your mining output. If no allocation has been made, the mining output will default to the following for the given blockchain algorithm:

  • SHA-256 contract - Bitcoin
  • X11 contract - Dash
  • Ethash contract - Ethereum
  • CryptoNight contract - Monero/Monero Classic
  • Scrypt - Litecoin
  • Equihash - Zcash

(*) “Genesis Mining Advanced Allocation” (special feature):
It allows you to get mining outputs in many different coins even if they are not mined directly by a certain algorithm. For example, you can get mining outputs in BTC while mining with an X11 algorithm! This is possible by mining the most popular X11 altcoins which are then automatically swapped to BTC by our algorithmic framework. The Allocation function is designed for customers to receive delivery of their mining results in their preferred cryptocurrency. We call it “mining BTC the smart way”. The same technique is also used to get mining results in LTC with a SHA-256 contract, etc.

Bitcoin and altcoin mining depends highly on the prices and network difficulties of the Cryptocurrencies that you are mining, which cannot be predicted. It would not “look right” if we would provide data on the 挖矿性能 and sell contracts at the same time. Therefore, we recommend all our clients to do their own research and do their own performance calculation.
For example, you might want to have a look at coinwarz.com. Remember that some of our products have a daily maintenance fee which must be deducted from the daily mining rewards.

请注意, 此网站是第三方资源, 和Genesis Mining并无任何关系.

挖矿设备出现当机, 速度下降, 或完全损坏是可能出现的. 但在这种情况下, 我们的软件算法可以确保其他矿机能够立刻替换, 避免任何一点算力的损失. 这种方式可以使用户不损失一分一秒的挖矿时间.

我们不公开我们正在使用的矿池。我们认为一个好的矿池应具备的最重要条件是:可靠性、合理的手续费和低拒绝率。我们也将会用独立挖矿的方式来挖一些币种,这样也可以节省我们用户的手续费。

我们的内部策略是:做一个加密数字货币世界的好公民。这意味着,对应每种币,我们至少会在两个(有些情况是四个)不同的矿池挖矿。这样可以保持网络的去中心化!如果我们知道某个矿池已经接近整网算力的50%时,我们就会切换到其他矿池。

乍一看,买矿机似乎比租算力便宜一点。但是,购买和维护矿机有很多的隐形成本:

  • 运输费用: 个别商户会免运费,但是更多情况下商户们都会收取一定的附加费用。
  • 关税 / 增值税: 若是国际运送,您很可能要支付过海关的费用,以及增值税;通常这对于购买矿机来说是一项不小的额外支出。
  • 到货时间: 当您购买矿机时,往往需要等待矿机打包并发货,直到您收获的漫长时间;如果它被海关扣下的话可能更要花费几个星期的时间。在这段时间内您是无法进行挖矿的("有可能错失良机")。您只能等待并祈祷。再比如当生产商断货时;您除了等待更是别无他法。然而,通过Genesis Mining,您可以立刻购买到算力并即时开始挖矿。没有任何延误!
  • 额外设备的费用支出: 当从大型零售商购买矿机时,您经常还需要购买附加的设备,比如:符合国家地区的电源,以及控制组件,和特别定制的用来放置矿机的支架等等。这经常会导致您支付更多的费用。
  • 软硬件设置: 终于收到货后,就需要开始对矿机进行组装,以及软件设置。新人往往会低估这期间的工作量,并且会缺乏组装零部件优化配置所需的技术方面的知识。更多新人初次使用ASIC矿机时往往要花费几天甚至几个星期才能让设备运转正常。这意味着您支付了另外两项:(i) 您的时间 (ii) 和您挖矿的机会。
  • 设备维护:硬件故障、过期、以及损坏会导致挖矿进度停止数周。如果您需要将其机会厂家进行维修(在此提醒:请注意,一般的保修时间在一年以内)。而使用Genesis Mining的服务,您的设备出现问题时会被立刻更换,不会浪费分秒时间。
  • 耗电: 在家运行矿机不但产生热量和噪音,还会增加您的电费;;这一因素常备用户忽视。

请不要误解:我们并非想要阻止用户在家挖矿!而是在我们经常被用户询问价格后,发现很多用户并没有意识到在家挖矿的那些潜在开销。如果您能够对比实际的收益,就会发现我们的合约价格是十分有竞争力的。我们想要提供给用户最好的挖矿体验,您只需要选择想要挖的币即可 (其他的琐碎步骤我们来解决)。

我们目前支持以下付款方式:

  • Credit/Debit card (Visa and Mastercard)
    1 order per day, daily limit: 25,000 USD, minimum amount per purchase: 10 USD
  • cryptocurrencies: Bitcoin, Litecoin, Dogecoin, Dash, Bitcoin Cash

NOTE: In some rare cases, some issuing banks may charge additional fees from customers who purchase Bitcoin or Cloud Mining services via Credit Card. They call it Cash Advance. If considered, please contact your bank beforehand for further information.

Some of our products have a maintenance fee attached.

维护费用包括与挖矿相关的所有费用,尤其是:

  • 电费开销
  • 制冷
  • 维护工作
  • 托管服务

The fee is fixed in USD but deducted from the daily mining rewards in the natively mined coin on a daily basis. You will find the maintenance fee details of your chosen contract in the Terms of Service before the purchase.

当您购买了以太坊合约,您相当于购买了一些GPU(“显卡”)来挖以太坊。用来挖以太坊的算法被叫做Ethash (或Dagger-Hashimoto)。

挖以太坊时会产生一个叫"DAG"的文件。并且这个文件的大小会随着挖币时间持续而增加。时间长了会导致算力的小幅下降。 .

一定要将其纳入考虑范围, 因为在线的计算器只计算理想值.

The specific duration of an Open-Ended contract is variable and determined by three factors: The mining difficulty, Bitcoin vs. USD exchange rates, and the daily maintenance fee. We cannot control the first two factors which are unpredictable, but we do always deploy the latest mining technology, and do our best to keep it running at their maximum capability for you.

The daily maintenance fee covers all ongoing costs for the hosting service, including electricity, cooling, and hardware maintenance work. It is deducted from the daily mining reward prior to delivery of your mining results to the “Activity - My Activity” section of your account (or directly to your wallet, if the threshold for transfer has been reached). In the event that the daily reward of your hosted mining is lower than the daily maintenance fee, the service may become inactive and your output will become 0.

After that, the contract will continue to mine for 60 days. That means that we will take care of the maintenance fee in the hope that your contract will become active again. This may happen if the mining network difficulty decreases and/or the Bitcoin price increases. If the contract does not become active within those 60 consecutive days, it will be terminated because the mining machines are consuming resources (electricity, cooling, hosting, servicing, etc.) which cannot be covered by their generated mining rewards.

请查看我们的推广问题集 https://www.genesis-mining.com/affiliate-program. 您可以查到关于推广系统非常详细的说明.

Mining outputs are generated daily, but you will receive your outputs only once they have accumulated to a certain quantity. These minimum mining outputs are set in order to avoid that customers pay excessive fees for receiving small amounts in their wallets. Please visit the “My Account - Settings - Wallets” section of your account for further details.

Customer service is our highest priority! Making decisions is not only about having the good feeling, but also about understanding the business concept in detail. Therefore, if you need any help, please contact us any time via our web form or through the “联系客服” section on your Genesis Mining account.

Keep in mind that the quality and promptness of our response also depends on the request you have submitted. Our topic drop down menu has several options, and if the wrong form is used, it can delay the resolution of the ticket.

We are looking forward to hearing from you.

Genesis支持我们的客户同时挖取不同的币种。您可以在决定想挖哪些币种后,进行算力的分配。

Each mining algorithm is set up with a default delivery cryptocurrency. The Genesis Mining Advanced Auto-Allocation (in short “AUTO”) will apply to all cryptocurrencies which cannot be mined directly. In the user interface go to “Mining Allocation” and choose the hashpower allocation that is best for you. When you are done press “save allocation”.

Remember that the cryptocurrencies marked with (AUTO) are not directly mined, as mentioned in the “What coins can I mine?” section of this Customer Service page.

In order to get the mining output, please ensure to add your wallet address(es) to your Genesis Mining profile. Find out more details about how to add your wallet(s) in the next section.

In the menu “My Account” select “Settings” and then “Wallets”. Here you can set wallet addresses for each type of coin.

重要:请在进行“算力分配”前,添加好每个您想挖币的钱包地址。

Faq - Wallet

A mining day usually starts at 00:00 UTC and ends at 23:59:59 UTC. If you just bought a contract, the start time could be different and you will only mine for a fraction of that day. Otherwise, your miners will mine for you 24 hours and act exactly according to your settings (see “mining allocation”).

We have a lot of scripts running, and there are numerous checkups that are being done, which even include checking some parts of the process manually, to maximize mining outputs for our customers.

Therefore, as a result of that, the time between two outputs can (and will) occasionally be longer than 24 hours. On the other hand, it can also be shorter than 24 hours. The fact is, you will receive a mining output for each mining day. Please ensure that you provide a wallet address for each coin you mine.

Keep in mind that all of our mining outputs are daily and automatic, but the actual transfer to your wallet takes place when the balance reaches the minimum amount required for transfer.

Also, when you order via debit/credit card, your mining outputs will be held for 30+2 days, as stated in the Terms of Service. We do so because of fraud and security reasons. Once the month passes, the full amount will be released to the “Activity > My Activity” section (or directly to the wallet, if the threshold has been reached), and from then on you will receive a daily output.
In the meantime, you can see your accumulated mining outputs on your account under “My Orders - My pending balance of mining outputs (paid with credit card)” section.

You can check your general mining outputs in the menu under “Activity”.

For any further questions, feel free to contact us via our web form or the “联系客服” section on your Genesis Mining account.

Keep in mind that the quality and promptness of our response also depends on the request you have submitted. Our topic drop down menu has several options, and if the wrong form is used, it can delay the resolution of the ticket.

请您访问我们的博客,了解更多相关信息:
http://blog.genesis-mining.com/

常见问题

出于安全考虑, 我们只能通过人工验证进行账户解锁. 请联系我们的客服团队, 他们会帮助您解决此问题.

出去完全考虑, 我们只能通过人工验证进行二次认证的解锁, 请联系我们的客服团队, 他们会帮助您解决此问题.

出于安全考虑, 我们只有在您进行身份验证后帮助您修改邮箱. 请联系我们的客服团队, 他们会帮助您解决此问题.

我们目前还没有提供钱包服务, 但是您可以在网上找到各种钱包软件. 我们的系统均支持. 请到我的账户 / 设置 / 钱包中, 找到相关建议.

新账户的创建非常简单. 点击注册, 输入邮箱地址和密码即可.

请直接联系我们的客服团队.

可能的原因有很多, 请选择下列选项.

You will get your first mining output once you have been mining for 24 hours and the first order has been processed. Therefore, please allow up to 48 hours to receive your first mining output. After that you will get your outputs daily.

例外: 如果您买了预售合约, 您的合约将从开启日起运行. 此在您购买合约时会有提示.

Since the hashpower contract was purchased with a Credit/Debit Card, the mining returns are held for 30+2 days before being released to the ’Activity > My Activity’ section (or directly to the wallet, if the threshold has been reached). That is because of fraud and security reasons. Once the holding period passes, mining returns will be sent daily. The first mining output will show up after a maximum of 48 hours.

Keep in mind that all of our outputs are daily and automatic, but the actual transfer to your wallet takes place when the balance reaches the minimum amount required for transfer.

In the meantime, you can find your pending balance by going to My Orders under “My pending balance of mining outputs (paid with credit card)”. 在这段期间数据图上不会有任何变化.

请再次确认您的钱包. 进入我的账户 / 设置 / 点击钱包

We do not have fixed release times, but you will receive a mining output within 24 hours after each mining day. A mining day runs from 00:00 to 23:59:59 UTC. We’ve got a lot of checks and scripts running, and our team is constantly trying to maximize the mining performance for our customers. As a result, the time between two mining outputs can be longer than 24 hours occasionally, but it might also be shorter. In any case, you will receive an output for each mining day.

Sometimes a transaction can also be delayed in the corresponding cryptocurrency blockchain. Your mining output will pop up in your wallet once it gets confirmed.

If you’ve owned Lifetime contracts and/or a contract with a daily maintenance fee, maybe the daily mining reward of your contract became smaller than the maintenance fee. This means, that the mining rewards produced by the mining machines associated to your contract do not cover the maintenance fee of these machines any more. As stated in the contract, if mining outputs are zero for over 20 (60 for new SHA-256 Open-ended contracts) consecutive days, the contract will be terminated. This situation might occur due to large increases in difficulty or low Bitcoin (BTC) vs USD rates. These factors cannot be foreseen or controlled by Genesis Mining.

可能的原因有很多, 请选择下列选项.

When coins are released from the "My pending balance of mining outputs (paid with credit card)" section (after the pending period is over) to the "Activity - My Activity" section, only the coins that are being mined on the day of the mining output are released.

In order to release the rest of the pending coins, please go to Mining Allocation in your profile, click on the specific product (SHA-256, X11, Zcash, Etash, Monero, or Scrypt), and allocate a minimum of 5% hashpower to the pending coins temporarily. This will release the coins in the following 48 hours. Remember to save the new configuration.

Since the hashpower contract was purchased with a Credit/Debit Card, the mining returns are held for 30+2 days before they are sent out to wallets (but only if the threshold for transfer is reached). This is because of fraud and security reasons. After this period has ended, mining returns are then daily. The first mining output will show up after a maximum of 48 hours.

You can find your pending balance by going to My Orders under “My pending balance of mining outputs (paid with credit card)".

在这段期间数据图上不会有任何变化.

We do not control the market evolution and thus we cannot control the mining rewards. There are certain factors which may affect your outputs depending on the product you have purchased.

This is the way your mining outputs will mostly vary:

1. It may happen that due to the lower mining output, the global interest in mining the natively mined coin of your contract diminishes. This would mean a decrease in the mining difficulty, which would also have a positive impact increasing your mining outputs. Conversely, if difficulty rises, your output will decrease.

2. If you change your allocation to any of the available AUTO coins (not natively mined), your mining outputs will be traded from the coin that is natively mined to the selected AUTO coin(s). Therefore, the exchange rate will affect your mining outputs.

Also keep in mind that some of our products have maintenance fees attached. You will find the maintenance fee details of your chosen contract in the Terms of Service before the purchase, or via our Pricing page: https://www.genesis-mining.com/pricing

For any further questions regarding your contract, feel free to contact us via our web form or the “联系客服” section on your Genesis Mining account.

The results of cryptocurrency mining highly depend on the price and the network difficulties of the given cryptocurrencies that you are mining. Neither of those are predictable and each customer must make an independent decision about the benefits of cryptocurrency mining and, in doing so, should consider the risks and their own circumstance when choosing whether to mine.

For reference, one source to potentially consider is coinwarz.com. Please note that the website is an independent source of reference and not related to Genesis Mining in any manner.

When evaluating the benefits, you should note that the mining of some of our contracts is subject to a daily maintenance fee which must be deducted from any daily mining rewards you may obtain from mining using our hosted service. You will find the maintenance fee details of your chosen contract in the Terms of Service before the purchase, or via our Pricing page: https://www.genesis-mining.com/pricing

If you have additional questions, feel free to contact us via our web form or the “联系客服” section on your Genesis Mining account.

请在下方了解更多信息.


Algorithm table

The allocation is only reverting in appearance. Each time you click on ‘Mining allocation’, you will be sent to SHA-256 by default. Thus, to see the allocation for X11, Zcash, Ethash, Monero, or Scrypt, please click on X11, Zcash, Ethash, Monero, or Scrypt at the top of the page. You will be shown the correct allocation.

Every algorithm can mine only certain cryptocurrencies directly:

  • SHA-256 mines BTC and BCH
  • X11 mines START and DASH
  • Ethereum mines ETH and ETC
  • Zcash mines ZEC and BTG
  • Scrypt算法挖取LTC和DOGE
  • CryptoNightV1 mines XMR
  • CryptoNightV0 mines XMC

The other coins are marked with AUTO and they are not mined directly. In other words, mining outputs will be traded automatically from the mined coins to the AUTO ones at the exchange rate of that day.

The specific duration of an Open-Ended contract is variable and determined by three factors: The mining difficulty, Bitcoin vs. USD exchange rates, and the daily maintenance fee. We cannot control the first two factors which are unpredictable, but we do always deploy the latest mining technology, and do our best to keep it running at their maximum capability for you.

The daily maintenance fee covers all ongoing costs for the hosting service, including electricity, cooling, and hardware maintenance work. It is deducted from the daily mining reward prior to delivery of your mining results to the “Activity - My Activity” section of your account (or directly to your wallet, if the threshold for transfer has been reached). In the event that the daily reward of your hosted mining is lower than the daily maintenance fee, the service may become inactive and your output will become 0.

After that, the contract will continue to mine for 60 days. That means that we will take care of the maintenance fee in the hope that your contract will become active again. This may happen if the mining network difficulty decreases and/or the Bitcoin price increases. If the contract does not become active within those 60 consecutive days, it will be terminated because the mining machines are consuming resources (electricity, cooling, hosting, servicing, etc.) which cannot be covered by their generated mining rewards.

Some of our products have a maintenance fee attached.

维护费用包括与挖矿相关的所有费用,尤其是:

  • 电费开销
  • 制冷
  • 维护工作
  • 托管服务

The fee is fixed in USD but deducted from the daily mining rewards in the natively mined coin on a daily basis. You will find the maintenance fee details of your chosen contract in the Terms of Service before the purchase.

The cost is a one-off payment. In addition, some of our products have a daily maintenance fee, which is deducted from the daily mining rewards. You will find the details about upfront costs and fees in the Terms of Service of your contract.

Unfortunately, at the moment, that is not possible.

We are working on an AUTO-UPGRADE option that you will find on your dashboard. Until then, you can accumulate your mining outputs in your private wallet, and then use them to purchase a new contract. We accept payments with the following cryptocoins: BTC, BCH, DRK, DOGE, and LTC.

如同合约中所写的, 我们不支持退款.

This is probably due to some of your contracts becoming inactive. This means that the mining rewards are not covering the maintenance fee of your associated machines any longer, and thus your contracts have been terminated. Please contact our customer service team directly for further information.

很抱歉, 合约是无法转变的, 因为您的挖矿设备已经被配置并且运行了.

通过数字加密货币购买合约限时在 30 分钟内完成. 在此时间后, 订单就会过期. 请再次提交订单, 或者直接通过客服, 让我们手动为您添加订单.

如果您的合约没有生效, 信用卡是不会被扣款的. 当然不排除有银行方面保留了您的这笔交易. 请联系银行获得更多相关信息.

In some rare cases, some issuing banks may charge additional fees from customers who purchase Bitcoin or Cloud Mining services using Credit Card. They call it Cash Advance. Please contact your bank beforehand for further information.

Currently Ethereum uses the Proof of Work concept, which means Ethereum is released gradually as a reward to miners that spent time and effort (and electricity) on finding blocks. This mining consumes energy and the developers of Ethereum have already mentioned that at some point they might switch the algorithm to the Proof of Stake concept, which, simply put, gives rewards to people who hold on to their Ethereum instead of giving rewards to those that mine. When that switch happens, mining Ethereum will no longer be possible. This might occur before the end of your Ethereum mining plan, but your hashrate will not be lost! Instead, we will reconfigure the underlying hardware to mine the most popular coin, and from then on your hashrate will be mining that other coin. Which coin will be the most popular is impossible to say. We will decide on that when Ethereum switches from PoW to Pos.

Your mining outputs will be sent automatically to your wallet once the minimum amount for transfer is reached. It is not possible to delay the mining output for security reasons. Please visit the “My Account - Settings - Wallets” section on your account for details regarding minimum transaction thresholds.

As soon we send out the coins, the transaction is within the blockchain waiting for confirmation. We can assure we send out the transactions with the proper fees but sometimes there are some delays in the blockchain. Unfortunately, we cannot accelerate this process from our end. Please keep in mind that some wallets only show the transactions once a certain number of blockchain confirmations have been reached.

As soon as you choose which coin you’d like to mine, you can place your order:

  • go to the BUY HASHPOWER section on your Genesis Mining account
  • choose your payment method - Credit card (MasterCard, Visa), Bitcoin, Bitcoin Cash, Dash, Litecoin, Dogecoin
  • use the slider to choose your hashrate
  • click Continue
  • insert the Promo code in case you have one (you can get one from any other Genesis Mining customer or by leaving a review in our website - please check our Affiliate Program under “My Account - Affiliate” for further details)
  • 查看合约条款
  • 最后, 确认订单
  • If you pay with cryptocoins, please transfer the coin amount to the given address as fast as possible (if the order expires after sending your coins, please get in touch with Customer Service. They will approve your order manually)
  • 如果您选择用信用卡支付, 请填写相关表格进行支付. 也许我们的信用卡支付服务商会要求您提供个人验证信息. 只有在身份验证后您的合约才会被通过.

Once paid, your order should show as approved in your Genesis Mining profile. If this is not so, please contact customer service via our web form or through the “联系客服” section on your Genesis Mining account.

分享即可!微博,知乎,币圈论坛,或微信朋友圈 - 无论发到那里,只要发出去就可能有收获!

很简单 - 只要有人使用你的推广码,他们会在购买合约时得到 3% 的折扣,同时你可以获得算力升级。升级幅度和你所在推广级别有关 - 级别越高,回报越高! 当有人使用你的推广码时,你的邮箱就会收到提醒邮件。

在级别1 - 我们的“新手”级别 - 你可以得到通过你推广码购买算力总量的 2.5% 。比如,如果有人使用你推广码购买了10MH/s的合约,那么你将免费获得 0.25MH/s ,同时他能得到 3% 的购买折扣。这是一种双赢方式!

我们的排位系统意味着您可以在推广后进行段位升级:您推荐的越多,您的奖励越多。排位系统共有8个级别,每升一级奖励都会增加,并且会有部分特别奖励。

您的排位是根据在100天中您所推广的购买数量决定的。

You start at Rank 1 - Starter. To move up in rank, you’ll need to collect a total of $100 USD in referred sales. If you refer $50 USD in sales in the two weeks, then another $60 USD in the third week, your total amount purchased by your referrals will be $110 USD - so you’ll hit Rank 2 - Copper. Six weeks later, your referrals might purchase another $400 USD - your total would be $510 USD, and you’d hit Rank 3 - Bronze.

排位是根据过去100天的推广来计算的 - 也就是说排位等级是可变的,您也许会在一定时间后降级。超过100天的推广额将不被计算入内,您的排位等级(包括奖励)也会重新计算。

在您的推广页面中可以查看到您当前的排位和总共的推广金额。

您的推广ID链接是为您私人定制的,您可以在不同地方使用它:网站,个人社交帐号,邮箱,或者论坛签名。当有人通过它注册时,它将新用户与您的推广绑定。在新用户不使用推广码的前提下,您都可以获得新用户购买所有合约的提成奖励。

另一方面,推广码均可用于新旧账户 - 只要在购买合约时输入即可!

请注意 - 推广码永远优先于推广链接。你无法使用推广链接的同时使用推广码得到双重折扣 - 此情况下只有推广码用户可以得到算力奖励。

Sometimes, some of your sales will remain in ‘pending’. These will be credited appropriately once your referral’s purchase is finalized in our system - this can take up to 6 days.

请让我们知道! 我们非常想获得您的建议. - 请将您的问题, 意见, 想法发到 partners@genesis-mining.com 您会获得一对一的帮助和指导. 我们会持续优化我们的业务, 您的意见反馈对我们来说无比重要.

We have been in the mining business since 2014, which is unique in the cloud mining business. We’re one the most reliable companies, and we are very serious about the business we’re in.

You can find out about our staff and management here: https://www.genesis-mining.com/about-us
To get an idea about our involvement, ideas and insights, check here: http://blog.genesis-mining.com
To get inside views of our datacenters, check here: https://www.genesis-mining.com/datacenters
You can follow our webinar in our Youtube channel → https://www.youtube.com/channel/UCRLAk9bSfVyIOWoKQx6DHPQ/videos
We’ve sent a Bitcoin to space! → https://youtu.be/VnSYVo_5dXM

These are our payment methods:

  • Credit/Debit card (Visa and Mastercard)
    1 order per day, daily limit: 25,000 USD, minimum amount per purchase: 10 USD
  • Cryptocurrency: Bitcoin, Bitcoin Cash, Dash, Litecoin, Dogecoin

Note that different limits may apply for our special offers.
If needed, please contact our Customer Service for details (via our web form or through the “联系客服” section on your Genesis Mining account).

联系客服

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If you are looking to contact our sales department click 这里.